Privacy policy
This policy explains how BYGO / Before You Go (قبل تمشي), operated by Khalid Almutairi, handles information. Contact support@bygoapp.com with privacy questions.
Information used by the app
- Account: your email, an optional display name, sign-in provider identifiers and authentication information. Password authentication is handled by Supabase; the app does not store your password as a profile field.
- Location and places: the app uses device location to show the map and detect entry and exit. Saved zones contain a name, coordinates, radius and alert settings. The app does not upload a continuous route history.
- Time records: start and finish times are stored on your device. If you enable cloud sync, saved zone coordinates and time records are also stored under your account in Supabase, currently hosted in Sydney, Australia.
- Subscription: Apple handles purchases and payment details. The app reads verified subscription status and expiration through StoreKit. We do not receive your full card number.
- Support and service logs: messages you send to support, together with technical logs processed by our hosting, authentication and email providers to operate and protect the service.
Your choices
Cloud sync starts off unless you enable it. Turning it off stops future synchronization but does not remove a previously uploaded copy. Location permission, background location and notification permissions can be changed in iPhone Settings. Some features will stop working when the corresponding permission is removed.
Service providers
We use Supabase for accounts and optional cloud storage, Apple for maps, device services and in-app purchases, Google when you choose Google sign-in, Resend for account emails, Namecheap Private Email for support, and OpenAI Sites and its hosting infrastructure for this website. These providers may process data outside your country. We do not add advertising SDKs or behavioral advertising trackers to the native app or this website.
Retention and deletion
You can delete completed time records or saved app data from the app. These actions do not by themselves delete your account. To permanently delete your account, choose Delete account in Profile, or on the subscription screen if your trial has ended. Account deletion removes your authentication account and its active cloud records, including records uploaded before you turned sync off. Local data on the device that completes deletion is also cleared.
To keep another device from uploading an old copy of a deleted time record, the service retains a deletion marker containing your account ID, the record ID and deletion time, without its original time-record content. These markers are removed when the account is deleted. Previously downloaded copies may remain on other offline devices until those devices reconnect or you remove their local data. Provider backups and security logs follow the providers' retention processes; deletion is not a promise of immediate removal from every backup. Contact us for help with a deletion request or support correspondence.
Deleting a BYGO account does not cancel an Apple subscription. Cancel it separately in your Apple Account settings. If you used Sign in with Apple and the app asks you to disconnect it, follow the displayed steps in iPhone Settings.
Contact and changes
You may request access, correction or deletion by contacting support@bygoapp.com. We may need to verify account ownership. We will update the date on this page when this policy changes.