Support

Support for BYGO / Before You Go · Khalid Almutairi

Questions about sign-in, your places, time records, or subscriptions?

Include your iPhone model, iOS version, app version and the steps that led to the issue. Do not send passwords, verification codes, API keys, or precise location details unless they are needed for your support request.

Common questions

Why does an alert arrive late?

Check that location access is set to Always and notifications are enabled. iOS, location accuracy and battery conditions can affect delivery.

How do I restore a subscription?

Open Profile and choose Restore purchases using the Apple Account used to purchase. You can also restore from the subscription screen.

How do I delete my account?

Choose Delete account in Profile, or on the subscription screen. Confirm only when you are ready to permanently remove the account and its cloud data. For help accessing your account, email us. Account deletion does not cancel an Apple subscription.